Shipping + Returns
*** Covid -19 update ***
All orders will be sent within 24 hours from our Australian warehouse as normal.
FREE SHIPPING: Priority shipping with DHL Express; there may be a day or two delay due to the current situation.
We pride ourselves on excellent customer service and speedy delivery. All orders will be dispatched from our Melbourne warehouse within 24 hours, with the exception of weekends and pubic holidays, where they will be sent the next business day.
You will receive an email with tracking information once your order has been shipped.
When shipping internationally, you become the importer and are therefore liable for any local duties and taxes. Silky Tots are not responsible for any additional import fees or delays that may occur.
Shipping to the USA and Singapore should not incur any fees, when shipping to Canada, the low threshold means a small amount of duty may apply.
|Transit Times||Shipping Rate|
|DHL Express||2 - 4 business days during normal times, please allow for a few days delay due to Covid 19.||
We are happy to fully refund/exchange any unused items within 30 days of purchase. Please contact firstname.lastname@example.org for the return address (Australian warehouse), should you wish to return/exchange an item.
Returns can be accepted if the products have been opened to try for size etc. but must be unused, clean and returned in the original box, so please take care when opening.
Return shipping charges and materials are your responsibility, unless the product is faulty.