Privacy Policy

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address and email address.

When you browse our store, we also automatically receive your computer's internet protocol (IP) address, which helps us understand your browser and operating system.

With your permission, we may send you emails about our store, new products, and other updates via our email marketing platform.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt in you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use or disclosure of your information, at any time, by contacting us at hello@silkytots.com or mailing us at:

Silky Tots
3 Pottery Rd, Somerville, Victoria, Australia 3930

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so, or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases and the general Shopify application, on secure servers behind a firewall.

Payment
If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data, encrypted in line with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your transaction, then deleted.

All payment gateways we use adhere to PCI-DSS standards, managed by the PCI Security Standards Council (a joint effort of Visa, Mastercard, American Express and Discover).

For more detail, you can also read Shopify's Terms of Service (https://www.shopify.com/legal/terms) and Privacy Policy (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

We work with a small number of third-party service providers to run our store and communicate with our customers, including our email marketing platform and our product review platform. These providers only collect, use and disclose your information to the extent necessary to provide their service to us.

Some of these providers may be located outside your country of residence. If you proceed with a transaction involving a third-party service provider, your information may become subject to the laws of the jurisdiction in which that provider operates.

Once you leave our site, or are redirected to a third-party website or app, you are no longer covered by this Privacy Policy or our Terms of Service.

Links
Links on our site may take you to other websites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

SECTION 6 - SECURITY

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction. Credit card information is encrypted using SSL technology and AES-256 encryption. No method of transmission over the internet is 100% secure, but we follow PCI-DSS requirements and generally accepted industry standards.

SECTION 7 - COOKIES

We use cookies to operate our store and improve your experience, including cookies that manage your session, remember your cart, and help us understand how visitors use our site. Some of our third-party tools (such as our email marketing and review platforms) may also set their own cookies. You can manage or disable cookies through your browser settings.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state of residence, or that you have your parent or guardian's consent to do so.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We may update this policy from time to time, so please check back periodically. Changes take effect immediately upon posting. If we make material changes, we will notify you so you understand what information we collect, how we use it, and when we disclose it.

QUESTIONS AND CONTACT INFORMATION

To access, correct, amend or delete any personal information we hold about you, or to register a complaint, contact us at hello@silkytots.com or by mail at:

Silky Tots
3 Pottery Rd 

Somerville 3912