FAQ
Our most frequently asked questions...
GENERAL
Ordinary cotton or bamboo sheets tug and twist the hair eventually causing knotting, frizz and infant bald spots, our 100% Mulberry Silk allows hair to glide smoothly across the sleep surface, minimising friction and solving the problem!
The perfect material for sensitive skin, silk is a natural, breathable fibre that is naturally hydrating. The temperature regulating properties of silk ensure bub stays cool and comfortable while in the car and all night long.
Silk is also naturally hypoallergenic and dust mite resistant, making it perfect for bubs with allergies.
Babies can experience hair loss after birth due to hormonal changes (some far more than others) this is a completely natural process and silk cannot completely stop this process. The silk will however help to minimise the hair loss and allow the new hair to grow in much quicker, when the new hair does start to grow.
The main (top) section of our Sleeves are made from grade 6A 22 momme 100% Mulberry Silk.
The stretch panel (bottom side) is made from high quality 100% Polyester, offering 100% stretch while maintaining its shape after repeated use.
All products have been independently tested to confirm they are non toxic and free from harmful chemicals including Azo colourants or formaldehyde.
We don't offer gift wrapping at this time, however all Silky Tots items come beautifully packaged in boxes, perfect for gift giving!
PRODUCTS
The Silky Tots Silk Cot/Crib Sleeve is a one-piece silk band that slips on your baby's mattress (over the top of your normal cot sheet) to create a silk barrier between baby’s head and the sheet below. Silky Tots is the creator of the Silk Cot/Crib Sleeve, a world first in baby bald spot prevention.
Our Sleeves have a handy stretch panel in the back that allows the band to fit snugly around any standard crib mattress (including oval shape mattresses, when placed in the middle of the cot). Available in two sizes to offer the perfect fit for all cots
All Silky Tots products are made from the highest quality silk to ensure longevity, but they will last longer with proper care. It is important to detergent that specifies use on silk/wool as even ‘natural’ detergents can contain enzymes that can breakdown the silk proteins, causing it to weaken. These detergents can be picked up in all major supermarkets, our favourite is the ecostore eucalyptus wool and delicates wash (see here). Cold delicate machine wash with a splash of detergent, gently squeeze out the excess water before hanging to dry.
We recommend using our Silk Bassinet Sleeves on bassinets, available in two sizes, these patented Sleeves are the perfect fit for all bassinet mattresses. If you are close to transitioning, you can use your Crib Sleeve on your bassinet in the meantime by folding the excess fabric under the mattress. This is only suitable for babies that are not yet rolling or sitting up, at that point they should be moved to their cot and the Silk Cot/Crib Sleeve used as a one-piece band, with no folding.
Please see our video on how to use the Silk Cot/Crib Sleeves on your bassinet here.
Note: Do not use the Sleeve if there is any loose fabric at all.
Following the RedNose sleep safe guidelines, bub’s feet should be placed at the bottom of the cot, meaning the band should be placed around the middle of the mattress.
The best option for Snoo bassinets is our Oval Bassinet Sheet
Our Silk Bed Nest/Bassinet Sheets fit perfectly over the Sleepyhead Deluxe and our Silk Cot Sheets are perfect for the Sleepyhead Grande.
Both sheets also can be used on other bed nests/pods of similar size.
Our standard size Silk Bassinet Sleeves fit Snuz Pod 2s and Snuz Pod 3.
SHIPPING & RETURNS
Yes! Free shipping is available on all US orders over $100. $6 flat rate for orders under $100.
EXPRESS SHIPPING: Priority shipping available for $10.
We ship with USPS. Delivery can take 1-10 days depending on location.
Yes! Priority Shipping is available for $10 within the US.
We ship with USPS. Delivery can take 1-10 days depending on location.
We pride ourselves on excellent customer service and speedy delivery. All orders will be dispatched from our Californian warehouse within 24 hours, with the exception of weekends and public holidays, where they will be sent the next business day. You will receive an email with tracking information once your order has been shipped!
Yes! Please ensure you are shopping in the correct region; we offer specific Silky Tots sites for AUS (and NZ), USA, UK, EU and Asia. These sites offer the cheapest and fastest shipping options for your region.
Please allow for possible delays due to Covid 19 restrictions.
We are happy to fully refund/exchange any unopened, unused items within 30 days of purchase. Please contact hello@silkytots.com for the return address (US warehouse), should you wish to return/exchange an item.
Please note:
Exchanges can be accepted if the products have been opened to try for size etc. but must be unused, clean and returned in the original box, so please take care when opening.
Return shipping charges and materials are the responsibility of the customer unless the product is deemed faulty.
GOT MORE QUESTIONS FOR US?
For more information or to speak to our customer service team please contact us or email hello@silkytots.com